
Anyone who has spent enough time in this industry knows the pattern.
The shipper wants to pay as little as possible.
The broker underbids just to win the load.
The carrier ends up moving freight for margins so tight, it barely covers fuel.
It’s not always intentional. Everyone is doing what they think they need to do to keep things moving. But in trying to protect our own corners, we’ve created a system that’s becoming harder and harder to sustain.
This isn’t about blame. It’s about recognizing what’s broken and being willing to change it.
Because here’s the truth: everyone is feeling the pressure.
Carriers are burning out. Brokers are stretched thin. Shippers are dealing with unreliable service and last-minute chaos. And all of us are working harder than ever just to keep up.
So what do we do?
We don’t tear it down. We don’t point fingers. We evolve the way we work together.
It Starts With Visibility
At the heart of the issue is a lack of transparency.
Carriers don’t always know what the shipper is paying. Shippers don’t always understand what the carrier is dealing with on the road. And brokers, stuck in between, are expected to somehow make it all work.
That lack of visibility has created a gap in trust. And when trust disappears, pricing becomes a game of survival instead of value.
But we’re starting to see that change. And that’s where the opportunity lies.
Carriers: You Deserve More. But You Have to Be Proactive.
I’ve worked with enough carriers to know the challenges. The fuel, the maintenance, the driver turnover, the regulatory pressure. It’s a tough business. And yet, many are still hauling loads at rates that barely make a dent.
That has to change. And some carriers are already making that shift.
They’re using tools like DAT and FreightWaves to understand market rates. They’re building relationships with shippers directly, not just relying on the spot market. They’re cutting down on deadhead miles, optimizing their routes, and leveraging tech that gives them an edge.
Knowledge is leverage. The more data carriers have, the more power they hold in negotiations.
Brokers: This Is Your Chance to Lead With Value, Not Just Rates
I’ve also seen what good brokers bring to the table. They juggle capacity, solve problems in real time, and often hold supply chains together during chaotic times.
But the ones who are thriving today aren’t just the ones who find the cheapest truck.
They’re the ones who communicate clearly. Who build real carrier networks. Who offer fair pay, reliable lanes, and quick pay options. They share rate insights, invest in long-term relationships, and treat carriers like partners.
If you’re a broker reading this, know this: being transparent doesn’t weaken your position. It strengthens it. Carriers remember the brokers who look out for them. So do shippers.
This industry rewards consistency. Be the one people want to work with.
Shippers: Low Rates Come With Hidden Costs
From the outside, it makes sense to go with the lowest bid. But many shippers are learning the hard way that the cheapest option often comes with bigger headaches.
Late pickups. Damaged freight. No-shows. Service failures.
The best shippers I’ve worked with don’t just look at cost. They look at performance. They choose to work with brokers and carriers who show up, communicate, and deliver. And they use tools that give them visibility into real-time market conditions so they can make smarter, fairer decisions.
Some are even locking in dedicated contracts to reduce volatility and support the carriers they trust.
That kind of thinking builds stronger, more stable supply chains.
The Industry Is Changing. Slowly, But Surely.
Technology is helping. Tools like real-time tracking, automated pricing, and direct freight platforms are reducing the gaps between shippers, brokers, and carriers.
But the biggest change I’m seeing is cultural.
There’s a growing shift away from short-term thinking. People want partnerships. They want clarity. They want to work with others who understand the long game.
That’s where the real opportunity lies. In being someone others can trust.
Whether you’re a carrier, a broker, or a shipper, the future isn’t just about rates. It’s about relationships.
Final Thoughts
This industry has given a lot to many of us. But right now, it’s calling for better balance.
More transparency. Better tools. Stronger collaboration.
If you’re already part of that shift, I’d love to hear how you’re doing it. And if you’re looking to be part of it, now’s a good time to start.
Because the freight struggle is real. But so is the opportunity to fix it.

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